double opt-in

Lecturing at SCU: online social networking as a contemporary business practice

Name a company, professional person, business or brand that you follow on Twitter, Facebook, LinkedIn, Pinterest or get email newsletters from. How did you come to follow that source and what do you like about being in touch? How do you interact (customer service, community, feedback on product, promos, education, entertainment)? What brand or business are you aware of on social media not doing it well or otherwise making big mistakes? These are some of the questions I asked two business classes at Santa Clara recently.

IMG_4811 In fun, interactive hour and a half sessions, I encouraged the students to become independent scholars on the topic of digital marketing and social networking since it's a topic moving at the speed of light and will never be able to be covered properly at the pace of traditional textbook publishing. IMG_4817

To supplement the student's rudimentary and out of date textbook chapter on this subject -- MySpace was listed first in section about social networks -- I shared my favorite cutting-edge sources for all things social networking and digital marketing:

  • tools like Slideshare and Twitter chats like @MarketingNut Pam Moore's #mktgchat,
  • relevant ters like content marketing, social curation, social discovery and double opt-in, and
  • thought leaders in the space who produce free newsletters, webinars and other content that the students can subscribe to and learn as it happens: Brian Solis, Bryan Kramer,  Jay Baer's ConvinceandConvert, Chris Brogan, Derek Halpern's Social Triggers, Shelly Kramer, ConversationAgent, Chris Garrett, Sonia Simone, Olivier Blanchard, Tara Gentile, Meghan Biro and Brian Clark.

I suggested the students can also make a Twitter list of digital marketing leaders and easily dip into what these players are discussing and with whom.

Thanks for the invitation to lead the digital marketing discussion for two of your business classes, Tanya Monsef Bunger! Your students are inspiring. Several have fledgling businesses, and many are aware consumers watching closely which businesses engage them online in meaningful ways, and which companies are failing to use digital tools to foster closer connection with their market.

Was pleased to be able to award a very participatory student, John, with a signed copy of Porter Gale's Your Network is Your Net Worth. Enjoy it!

And extra thanks to all the students of Contemporary American Business Issues for your participation and feedback, including Cindy, Armand, Jerica, Liv, Anabel, Brynn, Mariam, Meaghan, Alex, Marc, Paulina, Alec, Nicholas, Josalvin, and Ashley.

A Facebook Connection is Not An Email Subscription

A very sweet email I received from a new connection included these lines: "I wanted to let you know that you're receiving this email because I lovingly friended you via Facebook and was hoping you wouldn't mind if I occasionally sent you what I was up to. If not, it's totally cool, you're welcome to unsubscribe below and my feelings won't be hurt one bit."

I'm glad I'm not going to be hurting someone's feelings if I choose to stop receiving something I never asked to receive and didn't know existed.

 

Unfortunately, sending me email I must to choose to stop receiving amounts to an automatic email subscription when the current standard for list subscription is the double opt-in.

The added twist of piling a list subscription onto a Facebook connection muddies the water even further.

Maybe I just wanted to connect in an ambient way.

Maybe I use Facebook and other social media services as my new contact book. (That's exactly what I do!)

Maybe I don't know yet if I want to receive news from you in my in-box, the most intimate of social medias.

Give me a chance to figure it out without making me reject you first.

What might work better: posting about the list existence on Facebook, where I can see it and decide to take action.

Even better:

Post on Facebook things I'm going to want to know more about. Things I'm going to start wanting to be sure I don't miss. Then I'm primed to get on your list, and I will.

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